Frequently Asked Questions

Am I grouped up with other players I don't know?


Are the rooms scary?

Let us know :D

Are we actually locked in a room?

You will never be permanently locked in.

Can I get a refund if I do not play?

Because our staff sets up your game as soon as you book your experience, we cannot provide refunds.

Can I reschedule my experience?

Yes, you can reschedule for up to 24 hours, but there is a $40 rescheduling fee.

Do you accommodate special occasions?

Yes please contact us through email or call us at (408) 564-5229.

Do you host special events?

Of course! Whether it be a private party or even a surprise proposal, email or call us at (408) 564-5229.

How long does an escape room take?

Time limits vary based on your chosen adventure!

How many players are recommended for the room?

Recommendations are given for each room to maximize the experience.

I booked a room but I need additional members

No problem! Please contact us through email or call us at (408) 564-5229.

Is the facility handicap accessible?

Our current building does not have an elevator or wheelchair access. Mobility is not a limitation for the vast majority of our puzzles.

Please contact us at or call us at (408) 564-5229 if you require any further assistance.

Is there a hint system?


Is there a minimum age requirement?

Anyone feeling up for the challenge is certainly welcome to join us at EDscapade! Adventurers under 13 must be accompanied by an adult aged 18 and up.

What if I have a group larger than the maximum occupancy of the room?

We strongly advise against booking a group larger than the maximum capacity.

However, we may make exceptions on a case-by-case basis. Please feel free to email or call us at (408) 564-5229.

What if I'm running late?

Please arrive at least 15 minutes before your reservation. Late arrivals will be admitted, but your experience window cannot be extended.

What is an escape room?

Escape rooms are an immersive experience! A themed adventure, filled with mystery & challenges, best enjoyed with family & friends.

What is the parking situation there?

There is designated parking directly in front of our business.